Business Analytics BPO Services Sales Tripled As Demand For Real Time Data Analysis Soared Amid COVID-19: Future Market Insights

According to Future Market Insights (FMI), the business analytics BPO services market is expected to grow at a CAGR of 13.9% from 2021-2031, reaching a valuation of ~US$ 6.2 Bn by the end of 2021. As per Future Market Insights (FMI) rapid technological advancements in the IT & telecom industry have created impressive prospects for growth.

Currently, most corporate data sources include data generated from enterprise applications with cloud-based, social network data. Organizations are focusing on finding solutions to optimize their business operations, increase their customer base, and improve market share, with an aim to drive long-term productivity.

Business analytics solutions are utilized in the analysis and retrieval of discrete data. They also enable organizations to improve business proficiency and competitiveness, to make strategic decisions and optimize operational cost.

Moreover, with an increase in business data consolidation, outsourcing of big data and analytics services is expected to increase. To meet the growing demand, business analytics service providers are investing in hiring and training programs.

Consultants need to understand specific issues of implementing analytics solutions. Leading service providers are focusing on providing interesting opportunities to consultants, which can include job rotations across different parts of the value chain (consulting, implementation, and support services).

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Key Takeaways: Business Analytics BPO Services Market

  • Demand for data analytics & visualization services are estimated to grow at a robust CAGR of 18.6% through 2031.
  • BFSI applications will consistently increase, driven by demand for analytics for the financial sector.
  • The U.S. will account for over 86% of the North America market by 2031, supported by the presence of major players and several end-use industries.
  • The market in India is expected to progress at a noteworthy CAGR of more than 26% through 2031, supported by increasing investments in the IT and telecom sector.
  • In the U.K., sales are expected to increase at a CAGR of close to 16% over the next ten years, driven by digitalization of small and medium enterprises.

 “As the complexity and volume of enterprise data continues to grow, buyers will look to leverage advanced solutions that utilize machine learning and cognitive capabilities to manage and transform unstructured data. Rising demand for business analytic services has enabled vendors to provide a diverse range of industry-specific solutions, assisting customers to ensure agility and effectiveness of an enterprise’s business processes,” says an FMI analyst.  

COVID-19 Impact Analysis on Business Analytics BPO Services Market

The impact of Covid-19 on the BPO industry is complicated and multi-faceted, and many BPO companies are still implementing changes to adapt to its effects. COVID-19 is an unprecedented crisis that has impacted business models, disrupting business continuity for companies around the globe.

Small businesses are amongst those that were hit hardest by the COVID-19 pandemic. Small business owners are using data analytics to stay afloat during the pandemic. Small businesses are reporting significant growth in analytics for marketing, finance, and customer support departments. Thus, the business analytics BPO services market is estimated to grow around 10.2% to 12.6% Y-o-Y from 2019 to 2021.

More Valuable Insights on Business Analytics BPO Services Market

FMI’s report on the business analytics BPO services market is segmented into four major sections – services (data analytics & visualization services, risk analytics services, marketing & sales analytics services, supply chain analytics services, financial analytics services, and others), enterprise size (small and medium enterprises (SMEs) and large enterprises), industry (BFSI, manufacturing, retail, IT & telecom, government, healthcare, travel & hospitality, and others), and region (North America, Latin America, Europe, East Asia, South Asia & Pacific, and the Middle East & Africa), to help readers understand and evaluate lucrative opportunities in the business analytics BPO services market.

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Scope of Report

Attribute Details
Forecast Period 2021-2031
Historical Data Available for 2016-2020
Market Analysis USD Million for Value
Key Countries Covered US, Canada, Germany, U.K., France, Italy, Spain, Russia, China, Japan, South Korea, India, ASEAN, Australia & New Zealand, GCC Countries, Turkey, and South Africa
Key Segments Covered Solution, Enterprise Size, Vertical, and Region
Key Companies Profiled
  • IBM Corporation
  • Accenture
  • Wipro Limited
  • Capgemini
  • Infosys Limited
  • Tata Consultancy Services (TCS)
  • HCL Technologies
  • Cognizant
  • Tech Mahindra Limited
  • Genpact
  • WNS Global Services
  • EXL Service
  • Firstsource Solutions Limited
  • Concentrix
  • ScienceSoft
Report Coverage Market Forecast, Company Share Analysis, Competition Intelligence, DROT Analysis, Market Dynamics and Challenges, and Strategic Growth Initiatives
Customization & Pricing Available upon Request

Key Questions Answered in the Report

  • Which region is expected to showcase significant growth in business analytics BPO services sales?

    South Asia & Pacific is projected to register strong growth in the market with a CAGR of above 19% during the forecast period. However, North America currently leads the global market, with market share of more than 31% in 2021.

  • Which is the most attractive standalone service in the business analytics BPO services industry?

    Supply chain analytics services is currently the most attractive in the market, accounting for nearly 29% of revenue generated in 2020. However, data analytics & visualization services are expected to witness robust CAGR of over 18% throughout the forecast period.

  • Who are some of the leading companies offering business analytics BPO services?

    Some of the leading companies in this market are IBM Corporation, Accenture, Wipro Limited, Capgemini, and Infosys Limited, among others. As per FMI, nearly 60% of the market share is currently covered by the top 15 players.

  • Which are the leading industries adopting business analytics BPO services? 

    The retail sector is expected to dominate the market over the forecast period, accounting for US$ 5.4 Bn by 2031. However, the demand in BFSI sector is estimated to increase at a CAGR of 17.6% over the forecast period.

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